支持与帮助 | 衍言智能科技（杭州）有限公司

如何反馈应用程序的问题或提出功能建议？How do I report a bug or suggest a feature?

请发送邮件至 service@yanyantec.cn。请尽量附上设备型号、系统版本、应用版本与问题截图，这些信息能显著加快我们的定位速度。 Email service@yanyantec.cn. Please include your device model, OS version, app version and a screenshot where possible — it significantly speeds up diagnosis.

如何申请删除我的账户与相关数据？How do I request deletion of my account and data?

请使用您注册时所用的邮箱，发送删除请求至 service@yanyantec.cn。我们会在核实身份后处理，并在完成后回复确认。具体的数据保留与删除规则见隐私政策。 Send a deletion request from the email address you registered with to service@yanyantec.cn. We will verify your identity, process the request, and confirm once it is done. See our Privacy Policy for retention and deletion rules.

你们会收集哪些个人信息？What personal information do you collect?

本网站本身不设置账户、不投放广告、不使用统计分析工具，也不采集访客个人信息。应用程序所涉及的数据处理范围，请见隐私政策。 This website itself has no accounts, no advertising and no analytics tools, and does not collect personal information from visitors. For the data handling involved in our applications, please see our Privacy Policy.

商务合作或采购应该联系谁？Who should I contact about a partnership?

请发送邮件至 service@yanyantec.cn，或参见联系我们页面了解分事项的联系方式。 Email service@yanyantec.cn, or see the Contact page for the right route by topic.

如何核实贵公司的主体信息？How can I verify your company identity?

本公司法定名称为「衍言智能科技（杭州）有限公司」，英文名称为 Hangzhou Yanyan Intelligent Technology Co., Ltd.，注册于浙江省杭州市。如需营业执照等证明文件，请通过上述邮箱联系我们。 Our legal entity name is Hangzhou Yanyan Intelligent Technology Co., Ltd. (衍言智能科技（杭州）有限公司), registered in Hangzhou, Zhejiang Province, China. For business licence or other supporting documents, please email us at the address above.

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